Forms & Documents

Our goal is to be your trusted partner for interactive monitoring and ongoing support. Please contact us at (800) 821-8200 if you need any assistance. 

  • Headquarters

    Headquartered in
    Southern California

    Office: (818) 503-6021

  • Service Area

    American Two-Way provides interactive monitoring services to dealers and organizations across North America. 

The following documents are for our existing dealers only. All are password-protected. Call 800-821-8200 if you need a password. All forms are in standard Acrobat format. You will need Adobe Reader in order to view our documents.

Dealer Guide to the Central Station. This is a complete overview of our Central Station and the various services provided by American Two-Way.

Security Monitoring Forms. General use monitoring forms for all types of accounts. Includes New Subscriber Data Form, Subscriber Changes Form, and Cancel Form.

Customer Insurance Certificate. Most Insurance companies give a 10-20% insurance discount to customers with alarm systems. This form can be completed upon installation and supplied to the customer to give to their insurance company.

Dealer ACH Authorization Form. Form required from a dealer only if American Two-Way is billing customers on the dealer's behalf. This allows us to transfer funds from us to the Dealer.

Medical Alert Program Guide. Complete guide to our Medical Alert program and services. It will walk you through all of the steps to successfully set up your medical alert systems. It includes a catalog of available equipment and all necessary forms, including equipment order forms.

Medical Alert Monitoring Forms. Specific to Medical Alert dealers: Includes a New Client Data Form and an optional Billing Authorization form.

Linear Medical Alert Software. Software and instructions for Linear 2400B and 3600B medical alert systems.

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